How To Use Our Site

For those that have not used this site before or are new to renting holiday properties directly from the owners, the following guidelines will help you.

Finding a Property

We list the available properties for the time you would like to visit Whistler in order of price, starting from the least expensive.

Short listing the Properties

Whilst browsing through the Whistler properties, you will see the property number for each accommodation in the top right hand corner of the page e.g. #11. Make a note of these and you can easily re-visit the property pages by typing the property number into the Property Finder box, located on the home page.

Contacting the Owner

If e-mailing, please give your name, e-mail address, telephone number and state the number of people plus the dates that you are interested in. Remember that these are private owners and that they may possibly be away from their e-mail for a few days. Most will respond immediately but if you do not get a response within a couple of days, we would recommend that you telephone them.

Making a Booking

Each Whistler property owner will have their own way of processing a booking but, as a guideline, you should expect to pay a deposit of 25% to secure the booking. This is normally paid automatically through the this website or directly to the owner by Visa or MasterCard or cheque, and the owner should confirm the booking and receipt of your payment by e-mail. The balance is normally paid around 30 days before the start of your holiday. Please check the cancellation terms with the owner at the time of booking - deposits are often non-refundable and they may have a sliding scale of charges for last minute cancellations after the balance has been paid. We recommend that you ask for any terms and conditions in writing.

Arriving at the Property

Make sure that you have the address and directions to the property. These are normally sent to you on payment of the balance. Some owners will send you a key in advance, some may live on site and be there to welcome you, whilst others may have a local representative or neighbor who will meet you (in this case please make sure that you have the telephone number of the owner or their representative so that you can call to let them know if your arrival time is delayed).

Any Problems

All owners should leave instructions at the property for contacting either themselves or their local representative. If you find that you have a problem or an item of equipment breaks down, please call them straight away. Either they or their representative will have the local knowledge to put things right. It is essential to air any difficulties on the spot as this gives the owner the chance to ensure your holiday is not spoilt. Please do not save up complaints until after you return home.

Enjoy your Holiday!

We ourselves have enjoyed many years of wonderful holidays, renting accommodation directly from private owners, and we hope that you, too, will enjoy using our site and find an excellent holiday.